(sent to Dan Hesse, CEO of Sprint, at firstname.lastname@example.org)
Mr. Hesse –
My name is Greg Stoll, and I’m a happy Sprint customer. I joined the Sprint family in 2009 with the introduction of the Palm Pre, which I purchased in August, shortly after its introduction. The reason I switched to Sprint from T-Mobile was the availability of the Palm Pre – the webOS operating system was compelling enough for me to switch to a new network.
But, once I joined, I was pleasantly surprised – the Sprint coverage in my area has been great, and the customer service I got has been superb. I have sadly had to deal with this more than most as the first-generation Palm Pre’s had some hardware difficulties, but every time I came back to the store I was helped by friendly and knowledgeable people who dealt with my problems quickly and fairly. For this reason, I recommended Sprint to my partner, who switched from AT&T just a few months ago to get a Samsung Epic 4G.
I’m sure you’ve seen the presentation by HP about their new smartphones Veer and Pre3, which are scheduled to come out this spring and summer. I am writing you to ask you to please seriously consider making these devices available on Sprint at launch. I know that Palm had some rough times with the Pre and Pixi, but more experience with similar form factors with the vast resources and marketing of a company like HP will make the Veer and Pre3 much more likely to succeed in the market.
It seems like HP is gearing up big time to promote these phones as well as webOS, and I think Sprint would be a great fit for their reintroduction after the absence of the Pre/Pixi Plus and the Pre 2. I know that personally I will be getting a Pre3, and while I’d like to stay with Sprint given my good experience with y’all, if it’s not available I’ll be forced to switch to a competitor.
Thank you for your time!